Frequently Asked Questions

How much does a box cost each week?

Base prices of the boxes: $25.80 for the Small Box    $42.30 for the Large Box     $4 Add-ons Only delivery charge
Surcharges apply in some areas. The surcharges for each specific area are listed when you select your delivery site during the sign-up process. Your credit card will be charged on a weekly basis for your box except when you have previously scheduled a vacation. There is a one time Membership Fee of $15 per subscription order whether it be boxes, or the Add-on Only option; the fee covers the shipment and other start up fees. The fee will be charged at sign up and is non-refundable.  The Add-on Only option includes a $4 delivery fee (home delivery surcharges may also apply). You will have the option to change your box size, or select add-ons only for each delivery, after your initial choice. Remember to bring a reusable bag to transfer your items at pickup.

Can I get a box or add-ons only when I want to?

Yes, you can customize your delivery schedule and receive a box when you want to. Subscribers have the ability to set vacation up to a year at a time, this helps in case you’re having financial hardships, are away for an entire summer, etc. All vacation stops must be set a minimum of 10 days prior to the affected date of delivery. If you have a vacation week scheduled and decide you would like to receive your delivery after all, you can edit your order up until 9am Monday morning for a Friday/Saturday delivery, or 9am Thursday morning for Monday/Tuesday/Wednesday delivery. It is best to continue on vacation if you believe you will re-join AHO as the $15 will be recharged.

When will I be charged?

There is a one time Membership Fee of $15 per subscription ordered whether it be boxes, or the Add-on Only option. This fee will be charged when you sign up, is non-refundable and includes the replacement of one box. Your box of produce and any add-ons that you order will be charged at approximately 9am every Monday if your delivery day is Friday/Saturday, 9am every Thursday if your delivery is Monday/Tuesday/Wednesday. You will be billed the Monday or Thursday prior to your delivery day. We will email you an invoice showing either the size box you have purchased and the list of any add-ons that you will be receiving, or the individual add-ons you have selected for your Add-ons Only subscription. The invoice will show the total amount charged to your credit/debit card and will include the delivery date.

Can I choose what goes in my box?

Through our add-ons subscription you are able to pick and choose what items you would like to have delivered to your pick up location. Additional delivery charges will apply. You can also order our traditional box and add the grocery add-ons you would like delivered alongside. Remember you will need to bring a bag to pick up your items.

How do I set vacation?

Log in to your account and click the “Vacation Weeks” link at the top of the page. Click the button that says “On Vacation” next to any week you do not want a delivery. That option will turn red, letting you know that vacation for that date is set. There is a minimum 10-day notice required to set a vacation so once you are within 10 days of a delivery, that option is no longer available for that delivery date. If you have a vacation week scheduled and decide you would like to receive your delivery after all, you can remove your vacation up until 9am Monday morning for a Friday/Saturday delivery, 9am Thursday morning for Monday/Tuesday/Wednesday delivery. View Video Instructions

Why is there a 10-day notice for vacation or cancellation?

Your farmers need time to plan what and how much they are going to harvest as well as schedule their picking crews. This 10-day window makes their lives a little easier by enabling better planning.

Can I change my order?

Except for setting vacation, or canceling the order, you can make changes to your next scheduled delivery up until the charges start to process for that delivery. Charges process as follows:

  • Monday/Tuesday/Wednesday delivery-9:00am the prior Thursday morning
  • Friday/Saturday delivery-9:00am the prior Monday morning

View Video Instructions

Can I customize my box? / Order just add-ons?

Through our add-ons subscription you are able to pick and choose what items you would like to have delivered to your pick up location. Additional delivery charges will apply. You can also order our traditional box and add the grocery add-ons you would like delivered alongside. Remember you will need to bring a bag to pick up your items.

What happens if I don’t pick up my order?

If you know you will not be able to pick up your delivery we recommend either having a friend or family member pick them up, please. If no one is able to pick them up, please try to let your host know in advance. Any produce and add-ons not picked up during the scheduled delivery time will be donated to a charitable organization.

Can I have someone else pick up my order?

You are welcome to have someone else pick up your order. If you do so it is important that you provide your order information to the person picking up your order. Each Monday and Thursday after the charges are posted, you will receive an invoice via email that details what you have been charged for. It will be helpful if the person picking up your order has a copy of the invoice with them so they can verify that they are leaving with the correct items and if they have a reusable bag to pick up your produce. You also may want to let your host know to expect someone else in your place.

Is it all organic?

All of our produce is 100% certified organic. The items on the add-on list are certified organic unless otherwise noted.

Can I pay at the delivery site?

All payments are made online via credit/debit card; Visa, Master Card, Discover and American Express are accepted. There is no provision for hosts to accept payment at the delivery site.

Are the eggs and chickens free range?

All Peterson chickens are organic, free range; not pastured. Free-range meaning they spend their lives not caged. Organic means there are no antibiotics, the chickens have access to the outdoors, all the feed is organically produced so of course this is GMO free feed. Vegetarian is an additional category which means they aren’t fed animal by-products, like blood or feather meal. Vaccines are permitted with organic production and it would be cruel not to as chickens are able to catch deceases. Additionally, our farm is third party compassion audited to make sure we’re being nice to the chickens. The laying hens, however, are pastured. The laying hens are totally outside with a guard dog and sleep in a converted cotton trailer.

Where do the fruits and vegetables come from?

Whenever possible all fruits and vegetables are from our local growers. Depending on the season, Abundant Harvest Organics may include organic produce from the Coachella Valley region of California, but we promise to never include anything that has been grown in a foreign country.

How do I store my fruits and veggies?

Click here to visit our Abundant Harvest Organics Kitchen Blog and find tips on how to store your fruits and veggies.

How do I view and purchase add-ons?

If you are a visitor to the site you can view the list of add-on items available, and their cost, by selecting “This Week” and then “This Week’s Add-Ons” from the drop-down menu. If you are a subscriber you can view and purchase add-ons by going to your My Dashboard and selecting ” Weekly Add-ons.” When you do so you will be taken to the list of add-ons. Add-ons are only available if you are getting a box of produce. They cannot be purchased alone.

How do I cancel my subscription?

Remember you can set yourself on vacation for up to a year. If you need to cancel your subscription, log in to your account and and on the right hand side of your Dashboard you will see “Cancel Subscription” and when you select that you will be taken through the cancellation process. After you complete the process you will be asked to confirm that you want to cancel. There is a minimum 10-day notice required to cancel, so you may cancel but still be scheduled for another delivery if that delivery falls within 10 days of your cancellation.

I forgot to order my addons, or change my box size.  Can you do that for me now that the deadline has passed?

Once the charges start to process at 9:00 am on Monday for the Friday/Saturday deliveries or 9:00 am on Thursday for the Monday/Tuesday/Wednesday, no changes can be made to the orders.

I didn’t pick up my produce or add-ons can I get it next week instead, or can I get a refund?

If you missed your delivery and did not contact your host before the end of the delivery time your order was donated to a charitable organization.  Abundant Harvest Organics purchased, packed and delivered the order based on the information in your account so the costs were incurred and we would not be able to credit you for that produce, or any addons that you had ordered.  If you need to contact your host you can get the contact information by selecting the name of your delivery site from the Delivery Sites option on the home page of the website, or from your account by selecting the Delivery Site navigation item on your dashboard once you have logged in.

I need to change my billing information can I give that to you?

We do not have access to your billing information and so are not able to take it by phone. To edit your billing information log in to your account select the “My Account” tab.

Who do I contact if I receive damaged produce?

We do have a 100% guarantee on all of our produce.  If you notice something needing replacement when you receive your produce, please notify your host at your delivery site or within 72 hours. You may also contact our customer service manager Blanca at blanca@abundantharvestorganics.com. We will provide a replacement item to you with your next delivery.  It may not be the same item, but will be of equal value.

Do you offer gift certificates?

We do not have the ability to offer gift certificates at this time, but it is something we have our web team working on so that we can do so in the future. If you would like further information on this subject, please email Cristina @ Cristina@ahorganics.com

Do you offer home delivery?

There is a home delivery option available in many of the cities we serve.  You will be able to find the home delivery sites listed on the Delivery Sites list.  Home delivery sites require a password so that the host can determine whether or not you live within the delivery boundaries.  To get the password contact the host using the information provided on the Delivery Sites list for the particular site you are interested in.

Do you offer a trial period?

We do not offer a trial period. There is a one time Membership Fee of $15 per subscription order charged when you sign up. Whether it be boxes, or the Add-on Only option this membership fee is non-refundable and covers the shipment and other start up fees.

Do I receive a reusable bag? What is I forget my bag?

You will need to bring a personal tote or box to your delivery site. We recommend purchasing our reusable AHO bag through our add-ons for $15 and keeping it (an alternative container) in your car so you are always prepared for your weekly pick-up. If you do, however, forget your bag, our hosts will be ready with t-shirt bags at your site for you to use to transport your order home. If you receive home delivery, please place an alternative storage container outside your front door in which your host can leave your order. Our produce boxes are not allowed to leave the delivery site.

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