Most Common Subscriber Questions

most-common-questionsCan I get a box only when I want to?

Yes, you can customize your delivery schedule and receive a box when you want to. All subscribers have the ability to set vacation several months in advance. All vacation dates must be set a minimum of 10 days prior to the affected date of delivery. If you have a vacation week scheduled and decide you would like to receive your delivery after all, you can edit your order up until 9am Monday morning, for a Friday/Saturday delivery, or 9am Thursday morning for Monday/Tuesday/Wednesday delivery.

How do I set vacation?

Log in to your account and click the “Vacation Weeks” link at the top of the page. Click the button that says “On Vacation” next to any week you do not want a delivery. That option will turn red, letting you know that vacation for that date is set. There is a minimum 10-day notice required to set a vacation so once you are within 10 days of a delivery, that option is no longer available for that delivery date. If you have a vacation week scheduled and decide you would like to receive your delivery after all, you can remove your vacation up until 9am Monday morning for a Friday/Saturday delivery, or 9am Thursday morning for Monday/Tuesday/Wednesday delivery.

Why is there a 10-day lead time for vacation or cancellation?

Your farmers need time to plan what to harvest and to schedule their crews. This 10-day window makes their lives a little easier by enabling better planning.

How do I order add-ons?

Log in to your account and find the date for which you would like to order add-ons on the right hand side of your dashboard. Under that date you will see the “Edit This Week/Add-ons” option and when you select that you will be provided the list of addons that are available for that delivery date. Be sure to enter the quantity you want in the field provided and then add to your order. Once you have completed your order and refreshed your page, you will see the list of add-ons you ordered and the total amount that you will be charged when the charges are processed for that delivery date. All add-ons must be ordered before 9am Monday for Friday/Saturday delivery, and before 9am Thursday for Tuesday/Wednesday delivery. After that time, no changes can be made to the orders.

I forgot to order my add-ons or change my box size. Can you do that for me even though the deadline has passed?

Once the charges start to process at 9am on Monday for the Friday/Saturday deliveries, or 9am on Thursday for the Tuesday/Wednesday/Thursday deliveries, no changes can be made to the orders.

Can I customize what is in my box?

At this point we do not offer customization of boxes. One of the ways we keep our costs down is by keeping labor efficient and consistent by packing two types of boxes. By ordering add-ons, you may be able to find that extra variety you are looking for. You can view available add-ons for your delivery day and week by logging into your account and clicking on “Edit This Week/Addons” under the desired date.

I didn’t pick up my box… can I get it next week instead, or can I get a refund?

If you missed your delivery and did not contact your host before the end of the delivery time, your box of produce was donated to a charitable organization. Abundant Harvest Organics purchased, packed and delivered the produce based on the information in your account so the costs were incurred and we are not able to credit you for that produce, or any add-ons you may have ordered. If you ever need to contact your host, you can get the contact information by clicking on “Delivery Sites” and then finding your site listing–or from within your account by selecting the “Delivery Site” navigation item on your dashboard once you have logged in.

Can I have someone else pick up my box for me?

You are welcome to have someone else pick up your order. If you do so it is important that you provide your order information to the person picking up your box. Each Monday and Thursday after the charges are posted, you will receive an invoice via email that details what you have been charged for. It will be helpful if the person picking up your order has a copy of the invoice with them so they can verify that they are leaving with the correct items. Items not picked up at the delivery site may be donated at the end of the delivery time. You also may want to let your host know to expect someone else in your place.

I can’t make my delivery time but don’t want to cancel. What do I do?

The best advice we can give is for you to talk to your host. You may be able to arrange a later pick up time or perhaps they have a home delivery in your area. Talk to you host and if you still have questions send us an email.

I need to change my billing information. Can you do that for me?

We do not have access to your billing information and are not able to take it by phone. To edit your billing information, log in to your account and select the “Edit” button found under your billing information on your account page.

How do I cancel my subscription?

If you need to cancel your subscription, log in to your account and go to “Edit My Subscription.” There you will see” Cancel Subscription” and when you select that you will be taken through the cancellation process. After you complete the process you will be asked to confirm that you want to cancel. There is a minimum 10-day notice required to cancel, so you may cancel but still be scheduled for another delivery if that delivery falls within 10 days of your cancellation.

Who do I tell if there is bad produce in my box?

We have a 100% guarantee on the produce in your box. If there is something that is not acceptable in your box, let us know within 72 hours: Tell your host or email Blanca at blanca@abundantharvestorganics.com, and we will provide a replacement item to you with your next delivery. It may not be the same item because that is dependent upon what is ready to harvest in the field, but it will be of equal value.

Do you offer gift certificates?

We do not have the ability to offer gift certificates at this time, but it is something we have our web team working on so that we can do so in the future.

Do you offer home delivery?

There is a home delivery option available in many of the cities we serve. You will be able to find the home delivery sites listed on the Delivery Sites list. Home delivery sites require a password so that the host can determine whether or not you live within the delivery boundaries. To get the password contact the host using the information provided on the Delivery Sites list for the particular site you are interested in.

Can I get my $30 Box Usage Fee refunded?

The box usage fee is a one-time charge that is only refundable if you cancel your subscription within 60 days of your first delivery, and return all of the empty boxes in your possession. If you cancel after the 60 days, and then reactivate your account at any point, you will not be charged the box fee again. If you do not return any boxes in your possession you would be expected to return them at the time you reactivate the account.