Frequently Asked Questions

Getting Started

What’s in a box and how much does one cost?

Once signed up, each week you’ll receive a box of seasonal, fresh organic fruit and vegetables carefully packed for you to enjoy. A small box generally feeds 2-4 people and a large box serves 4-6. We suggest signing up to receive a box to help you gauge your weekly needs. Then, you can easily change the box size or customize your delivery schedule accordingly.

Box and Pantry items only subscription prices vary, depending on your delivery site. Base prices for weekly box subscriptions start at: $25.80 (small); $42.30 (large).

Surcharges do apply in some areas. The surcharges for each specific area are listed when you select your delivery site during the sign-up process. Your credit card will be charged on a weekly basis for your box, except when you have previously scheduled a vacation.

There is a one-time Membership Fee of $15 per subscription order—whether it be for boxes or the Pantry items only option. It will be charged at sign up and is non-refundable.

You do have the option to change your box size, or select Pantry items only, for each delivery after your initial choice. Remember to bring a reusable bag to transfer your items at pickup!

Do you offer home or office delivery?

We only offer home deliveries from our community hosts.

Do I have to get a box weekly—or can I just get one when I want it?

Yes, you can customize your delivery schedule and receive a box whenever you want. Members have the ability to set vacation up to a year at a time. This helps if you’re having financial hardships, are away for an entire summer, etc.

All vacation stops must be set a minimum of 10 days prior to the affected date of delivery. If you have a vacation week scheduled and decide you would like to receive your delivery after all, you can edit your order up until 9 a.m. Monday morning for a Friday/Saturday delivery, or 9 a.m. Thursday morning for Monday/Tuesday/Wednesday delivery.

Can I order Pantry and Kitchen items only—without getting an entire box of produce each week?

Through our Pantry only subscription, you are able to pick and choose what items you would like to have delivered to your pick up location. Additional delivery charges will apply. You can also order our traditional box and add the Pantry items you would like delivered alongside.

Remember you will need to bring a bag to pick up your items.

When will I be charged?

Your box of produce and any Pantry items that you order will be charged at approximately 9 a.m. every Monday if your delivery day is Friday/Saturday and at 9 a.m. every Thursday if your delivery is Monday/Tuesday. You will be billed the Monday or Thursday prior to your delivery day.

We will email you an invoice showing either the size box you have purchased and the list of any Pantry items that you will be receiving, or the individual Pantry items you have selected for your subscription. The invoice will show the total amount charged to your credit/debit card and will include the delivery date.

There is a one-time membership fee of $15 per subscription, whether you order a box or the Pantry only option. This fee will be charged when you sign up and is non-refundable.

Do you offer a trial period?

We do not offer a trial period. There is a one-time membership fee of $15 per subscription order charged when you sign up. Whether it be boxes or the Pantry only option, this membership fee is non-refundable.

Delivery

What happens if I don’t pick up my order?

If you know you will not be able to pick up your delivery, we recommend either having a friend or family member pick it up. If no one is able to pick up your order, please try to let your host know in advance. Any produce and pantry items not picked up during the scheduled delivery time will be donated to a charitable organization.

If you missed your delivery and did not contact your host before the end of the delivery time, your order was donated to a charitable organization. Abundant Harvest Organics purchased, packed and delivered the order based on the information in your account, so the costs were incurred and we will not be able to offer credit for that produce, or any pantry items that you had ordered. If you need to contact your host, you can get their contact information from your Dashboard once you are logged in.

Can I have someone else pick up my order?

You are welcome to have someone else pick up your order. If you do so, it is important that you provide your order information to the person picking it up. Each Monday and Thursday after the charges are posted, you will receive an invoice via email that details what you have been charged for. It will be helpful if the person picking up your order has a copy of the invoice with them so they can verify that they are leaving with the correct items. They should also bring a reusable bag to pick up the produce. You also may want to let your host know to expect someone else in your place.

Do I receive a reusable bag at the delivery site? What if I forget my bag?

You will need to bring a personal tote or box to your delivery site. We recommend purchasing our reusable Abundant Harvest Organics bag through our pantry page for $15 and keeping it (an alternative container) in your car so you can always be prepared for your weekly pick-up.

If you do, however, forget your bag, our hosts will be ready with T-shirt bags at your site for you to use to transport your order home. If you receive home delivery, please place an alternative storage container outside your front door in which your host can leave your order. Our produce boxes are not allowed to leave the delivery site.

Who do I contact if I receive damaged produce?

We have a 100% guarantee on all of our produce. If you notice something needing replacement when you receive your produce, please notify your host at your delivery site or within 72 hours. You may also contact our customer service manager Kathy at kathy@abundantharvestorganics.com. We will provide a replacement item to you with your next delivery.  It may not be the same item, but will be of equal value.

Miscellaneous

Do you offer gift certificates?

We do not have the ability to offer gift certificates at this time, but it is something we have our web team working on so that we can do so in the future. If you would like further information on this subject, please email Heather at Heather@ahorganics.com.

Managing your membership subscription

Can I change my order?

Except for setting vacation or canceling the order, you can make changes to your next scheduled delivery up until the charges start to process for that delivery. Charges process as follows:

  • Monday/Tuesday delivery-9:00am the prior Thursday morning
  • Friday/Saturday delivery-9:00am the prior Monday morning

Can I choose what’s in my box?

Although you cannot customize your weekly box, you can add specific Pantry items you would like to be delivered in addition to your weekly box. Also, through our Pantry items only subscription, you can pick and choose specific items you would like to have delivered to your pick up location.

How do I set vacation?

Log in to your account and click the “Delivery/Vacation Schedule” link at the top of the page. Click the button that says “Vacation” next to any week you do not want a delivery. That option will turn red, letting you know that vacation for that date is set. There is a minimum 10-day notice required to set a vacation, so once you are within 10 days of a delivery, that option is no longer available for that delivery date. If you have a vacation week scheduled and decide you would like to receive your delivery after all, you can remove your vacation by selecting the “Remove Vacation” option found under the delivery date on your Dashboard up until 9 a.m. Monday morning for a Friday/Saturday delivery or until 9 a.m. Thursday morning for Monday/Tuesday delivery.

View Video Instructions

Why is there a 10-day notice for vacation or cancellation?

Your farmers need time to plan what and how much they are going to harvest as well as schedule their picking crews. This 10-day window makes their lives a little easier by enabling better planning.

How do I view and purchase Pantry items?

If you are a visitor to the site, you can view a small portion of our available Pantry items on our Pantry page. In order to purchase and view a full list of current Pantry items, you must become an Abundant Harvest Organics member.

If you are a member, you can view and purchase Pantry items by going to your My Dashboard and selecting ”Weekly Pantry items.” When you do so you will be taken to the list of Pantry items. Pantry items are only available if you are getting a box of produce. They cannot be purchased alone unless your subscription status is Pantry Items Only.

I forgot to order my Pantry items and/or change my box size. Can you do that for me now that the deadline has passed?

Once the charges start to process at 9:00 am on Monday for the Friday/Saturday deliveries or 9:00 am on Thursday for the Monday/Tuesday/Wednesday, no changes can be made to the orders.

Can I pay at the delivery site?

All payments are made online via credit/debit card; Visa, Master Card, Discover and American Express are accepted. There is no provision for hosts to accept payment at the delivery site.

If you’re having trouble with your payment, please contact us by emailing: info@abundantharvestorganics.com

How do I change my billing information?

We do not have access to your billing information and so are not able to take it by phone. To edit your billing information, log in to your account and select the “My Account” tab.

How do I cancel my membership?

Remember you can set yourself on vacation for up to a year.

If you need to cancel your subscription, log in to your account and on the right side of your Dashboard, you will see “Cancel Subscription.” When you select that you will be taken through the cancellation process. After you complete the process, you will be asked to confirm that you want to cancel. There is a minimum 10-day notice required to cancel, so you may cancel, but still be scheduled for another delivery if that delivery falls within 10 days of your cancellation.

About our produce

Is everything organic?

All of our produce is 100% certified organic. The items on the pantry list are certified organic unless otherwise noted.

If you have any questions for your farmer or are wondering when your favorite fruit or veggie will be in season, please contact
Heather@abundantharvestorganics.com.  

Are your eggs and chickens free-range?

All Peterson chickens are organic, free-range; not pastured. Free-range means they spend their lives not caged. Organic means there are no antibiotics, the chickens have access to the outdoors, and all the feed is organically produced (so of course it’s GMO-free feed). Vegetarian is an additional category that means they aren’t fed animal by-products, like blood or feather meal.

Vaccines are permitted with organic production, and it would be cruel not to as chickens are able to catch deceases. Additionally, our farm is third-party compassion audited to make sure we’re being nice to the chickens. The laying hens, however, are pastured. The laying hens are totally outside with a guard dog and sleep in a converted cotton trailer.

Where do the fruits and vegetables come from?

Whenever possible, all fruits and vegetables are from our local growers. Depending on the season, Abundant Harvest Organics may include organic produce from other regions of California, but we promise to never include anything that has been grown in a foreign country.